Fast & Free, Same Day Shipping

Fast & Free, Same Day Shipping

Customer Service

Support

Foundation Armor sales and support staff is available Monday-Friday 9 AM – 5 PM EST by phone. They can be reached at 866-306-0246. Foundation Armor Support can also be reached by opening a support ticket using one of the contact forms on FoundationArmor.com, or by emailing support@foundationarmor.com. 

Shipping & Delivery

Orders are processed and shipped same or next day when placed before 3:00 PM EST via UPS Ground, FedEX Ground, USPS, or freight depending on the product and order. Shipping confirmation will come directly from the shipping carrier. If an account was created during the time of purchase, you can login at any time to check the status of your order.

For more information about shipping and transit times, please visit our Shipping Page

Privacy & Security

Foundation Armor does not store payment information. Once the order has been processed Foundation Armor no longer has access to any payment information. Name, address and contact information is saved for order record purposes, and shared with the shipping carrier for accurate delivery. If you have any questions or concerns, please contact us at 866-306-0246.

Returns & Replacements

Samples are available online for all Foundation Armor products so that you can try the product on a test area before purchasing. We also have technicians available to help with product selection. We ask that you please take advantage of purchasing samples and discussing your project with our technicians before purchasing if you aren’t sure which product is best for your application. 

Return Policy: Please refer to each product listing for individual return policies. Returns are accepted on most unopened and unused products within 30 days from the date of purchase. Customer is responsible for return shipping. Returns must be sent to Foundation Armor, 10 Howe Drive, Amherst, NH 03031. Due to DOT and HAZMAT shipping regulations, returns are not accepted on the Armor WL550, Armor SX5000, Armor LV15, color packs, samples, and the 350 VOC and 50 VOC variations of the Armor AR350 Armor AR500, Armor AG Brown Seal, and Armor LV25. Returns are not offered on products shipped outside of the US, or to Hawaii or Alaska. All sales are final and returns are not accepted on application tools such as the Armor Sprayer and Armor roller kits. All sales are final and returns are not accepted on orders over 20 gallons, freight orders, drum orders, tote orders, quoted orders, custom orders, and all orders placed in the Contractor Portal. For questions about returns, please don’t hesitate to call us at 866-306-0246, or by emailing us at returns@foundationarmor.com. 

Packages that have been opened, used, or returned outside of the return window will be refused at the terminal and a return will not be accepted. To prevent the need for a return, we encourage you to reach out to a Foundation Armor customer support technician prior to purchasing if you have any questions about product selection or coverage.

Freight or concealed damage policy: Customer must fully inspect any and all packages before accepting product from carrier. If damage is not immediately reported to carrier and noted on the BOL or shipping notes, manufacturer will not be responsible for product replacement. Damaged packages must be sent back with carrier at the time of delivery in order to be replaced.

Payment

Foundation Armor accepts PayPal, PayPal Credit, Visa, Mastercard, Discover, American Express, wire transfer, and Cash.

Viewing Orders

To view a recent order, please login to your FoundationArmor.com account. If you did not create an account, please contact us at 866-306-0246 for order information.

Updating Account Information

To update information on your account, please login to your FoundationArmor.com account. If you need to make an adjustment to your shipping address, please contact us immediately at 866-306-0246. Once the product has shipped changes to the delivery address can’t be made.

Warranty 

Foundation Armor does not offer any product warranties or guarantees. While our products are designed to out-last and out-perform, there are many factors that contribute to actual life and performance that are out of our control including substrate condition, the presence of other sealers/coatings/cleaners/products, environment, application method, amount of material applied, and other factors. It is the sole responsibility of the applicator to determine project suitability and compatibility. 

Terms & Conditions, and Other Information 

For everything relating to our Terms & Conditions, warranty, information accuracy, and other important details, please view our Terms & Conditions by clicking HERE