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Customer Service Frequently Asked Questions

Shipping & Delivery

Orders are processed and shipped same or next day via UPS Ground, FedEX Ground, USPS, or freight depending on the product and order. Shipping confirmation will come directly from the shipping carrier. If an account was created during the time of purchase you can login at anytime to check the status of your order.

Orders over $149.95 qualify for free shipping. All orders less than $149.95 are subject to a $9.95 flat rate shipping fee. Orders shipped to Hawaii, Alaska, or internationally will require a shipping quote. Please contact us at 866-306-0246 for more information. All international orders are subject to import duties, taxes and fees. 

Privacy & Security

Foundation Armor does not store payment information. Once the order has been processed Foundation Armor no longer has access to any payment information. Name, address and contact information is saved for order record purposes, and shared with the shipping carrier for accurate delivery. If you have any questions or concerns, please contact us at 866-306-0246.

Returns & Replacements

Cancellation Policy - Orders that have been processed and shipped can't be cancelled. If customer requests to cancel a product that has been shipped but not yet received, the customer will be responsible for any and all fees associated with the original shipping and return shipping of the product.

Return Policy: Returns are accepted within 30 days of purchase so long as the product is unused, unopened, and in resellable condition. Customer is responsible for the original cost of shipping incurred by the manufacturer, return shipping, and a 10% restocking fee. Returns will be issued once the product, with the return authorization, has been received undamaged by the manufacturer. If product is returned to manufacturer damaged, opened, used, or not in resellable condition product will be returned to customer, or held with shipper for disposal and no refund will be issued. Returns are not accepted for any reason on orders over 15 gallons, hazmat products, concrete repair kits, special orders, drum orders, or totes.

Freight or concealed damage policy: Customer must fully inspect any and all packages before accepting product from carrier. If damage is not immediately reported to carrier and noted on the BOL or shipping notes, manufacturer will not be responsible for product replacement. Damaged packages must be sent back with carrier at the time of delivery in order to be replaced.

Payment

Foundation Armor accepts PayPal, PayPal Credit, Visa, Mastercard, Discover, American Express, and Cash.

Viewing Orders

To view a recent order, please login to your FoundationArmor.com account. If you did not create an account, please contact us at 866-306-0246 for order information.

Updating Account Information

To update information on your account, please login to your FoundationArmor.com account. If you need to make an adjustment to your shipping address, please contact us immediately at 866-306-0246. Once the product has shipped changes to the delivery address can not be made.

Warranty

All recommendations, statements and technical data on product listings, MSDS sheets, SDS sheets, technical data and brochures are based on tests we believe to be reliable and correct, but accuracy and completeness of said tests are not guaranteed and are not to be construed as a warranty either expressed or implied. User shall rely on his or her own information and tests to determine suitability of the product for the intended use and user assumes all risk and liability resulting from his or her use of the product. Nothing contained in any supplied materials relieves the user of the obligation to read and follow the warnings and instruction for each product as set forth in the current Technical Data Sheet, product label and Material Safety Data Sheet (MSDS)(or Safety Data Sheet) prior to product use. Foundation Armor LLC warrants supplied/ distributed products to be free of manufacturing defects. Seller’s and manufacturer’s sole responsibility shall be to replace that portion of the product of the manufacturer which proves to be defective. There are no other warranties by Foundation Armor LLC of any nature whatsoever expressed or implied, including any warranty of merchantability or fitness for a particular purpose in connection with this product. Foundation Armor LLC shall not be liable for damages of any sort, including remote or consequential damages resulting from any claimed breach of any warranty whether expressed or implied. Foundation Armor LLC shall not be responsible for use of this product in a manner to infringe on any patent or any other intellectual property rights held by others. In addition, no warranty or guarantee is being issued with respect to appearance, color, fading, chalking, staining, shrinkage, peeling, UV damage, excessive temperature exposure, normal wear and tear or improper application by the applicator. Damage caused by abuse, neglect and lack of proper maintenance, acts of nature and / or physical movement of the substrate or structural defects are also the sole responsibility of the user. Foundation Armor LLC reserves the right to conduct performance tests on any material claimed to be defective prior to any repairs by owner, general contractor, or applicator. Neither seller nor manufacturer shall be liable to the buyer or any third person for any injury, loss or damage directly or indirectly resulting from use of or inability to use the product. Recommendations and statements other than those contained in a written agreement signed by an officer of the manufacturer shall not be binding upon the manufacturer or seller. Foundation Armor LLC reserves the right to change the properties of products without notice.

 

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